You may return any unopened item for a refund – for any reason – within 10 days of receipt of your shipment. If you feel a product is defective, or choose to return an unopened item please email [email protected] for a Return Merchandise Authorization number prior to sending the shipment back. You will receive detailed instructions on how to return the shipment.
Returns will only be accepted for items purchased directly from pepperscale.com. A 20% restocking fee will be assessed unless the return was a result of our error or a product defect.
Refunds will be promptly credited back to your credit card or PayPal. All return orders must be approved and returned with an RMA, (return merchandise authorization) number obtained by emailing [email protected] with an explanation of why you wish to return the item. You should receive a response within 2 business days.
We can only refund shipping fees if the return was a result of our error.